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What I collect, why, who sees it and how to get it changed or deleted. Plain English, no surprises. Questions go to [email protected]
Last updated 14 October 2026Under the Privacy Act 1988 (Cth)
01About this policy
This policy explains how Start and Succeed collects, uses, stores and shares your personal information when you use startandsucceed.online, take the Identity Alignment Quiz, buy a product, book a call, work with me 1:1, enquire about speaking or join my email list.
I handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The short version: I collect what I need to run the quiz, deliver what you buy, coach you and email you. I never sell your information. You can see it, correct it or ask me to delete it any time.
02Who we are
Start and Succeed is a trading name of Kelly Cameron.
Business name
Start and Succeed (trading as Start and Succeed with Kelly Cameron)
In this policy, "we", "us" and "I" mean Start and Succeed and Kelly Cameron.
03What we collect
Information you give us
Contact details: your name, email address and phone number
Billing details: your billing address when you buy something. Card details go straight to Stripe. We never see or store your full card number.
Quiz answers: your answers to the Identity Alignment Quiz and your result
Bookings: the details you give when you book an Insight Call or coaching session
Enquiries: what you tell us in the contact or speaking enquiry forms, such as your organisation, event details and message
Coaching information: what you share in intake forms, sessions and messages while we work together
Sensitive information
In coaching, you may choose to share things about your health, wellbeing, relationships or other personal matters. The law treats some of this as sensitive information. I only collect it with your consent, only use it to coach you, keep it confidential and never use it for marketing.
Information collected automatically
When you visit the website, we automatically collect some technical information: your IP address, browser and device type, the pages you visit, how you arrived (for example from Instagram or an email link) and the date and time of your visit. This is collected through cookies and similar technologies (see section 7).
04How we use your information
We use your information to:
send you your quiz result and the follow-up emails that come with it
process your payments and give you access to what you've bought
manage bookings for Insight Calls and coaching sessions
coach you, and keep notes so each session builds on the last
reply to your enquiries, including speaking enquiries
send you my newsletter and occasional offers, if you've agreed to receive them
understand how the website is used and improve it, and measure which posts, emails and ads bring people in
meet our legal, tax and accounting obligations
If you'd rather not give us certain information, we may not be able to provide some services, such as sending your quiz result or booking a session. Where it's practical, you can contact us without identifying yourself.
05Who we share it with
We never sell your personal information.
We share it only with trusted providers who help us run the business, and only what they need to do their job:
GoHighLevel: our website, forms, quiz, calendar bookings, customer records and email platform
Stripe: payment processing
Video call platforms, such as Zoom or Google Meet, for online sessions
Analytics and advertising platforms, such as Google and Meta, to understand website visits and measure our marketing (see section 7)
Professional advisers, such as our accountant or lawyer, where needed
We may also share information where the law requires it, or where it's needed to prevent a serious threat to someone's life, health or safety.
06Storing information overseas
Some of our providers, including GoHighLevel, Stripe, Google and Meta, store information on servers outside Australia, mainly in the United States. We choose established providers with strong security and privacy commitments, and take reasonable steps to make sure they handle your information in a way that's consistent with the Australian Privacy Principles.
07Cookies and tracking
Cookies are small files stored on your device. We use them, along with similar tools such as pixels, to:
keep the website working properly, including forms and bookings
understand how people use the website, through tools such as Google Analytics
measure our social media advertising and show relevant ads, through tools such as the Meta pixel
You can block or delete cookies in your browser settings, although some parts of the website may not work as well. You can also opt out of Google Analytics using Google's opt-out tool, and manage ad preferences in your Google and Meta settings.
08Marketing emails
You'll only receive my newsletter and offers if you've agreed to them, for example by ticking the consent box on a form. Every marketing email has an unsubscribe link, and you can also ask us to remove you at any time.
Even if you unsubscribe, we'll still send emails you need, such as receipts, booking confirmations and access details for something you've bought.
09Keeping it safe
We take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure. This includes using reputable platforms with secure, encrypted connections, limiting who can access your information and keeping coaching notes confidential.
No website or online service can be guaranteed 100% secure. If we become aware of a data breach that's likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC), as the law requires.
10How long we keep it
We keep your information only as long as we need it for the reasons in this policy, or as long as the law requires:
Financial records
At least 5 years, as required by Australian tax law
Coaching notes
Up to 7 years after our coaching ends
Email list details
Until you unsubscribe or ask us to delete them
After that, your information is securely deleted or made anonymous.
11Children
Our services are for adults. We don't knowingly collect information from anyone under 18. If you think a child has given us their information, contact us and we'll delete it.
12Your rights
You can:
ask for a copy of the personal information we hold about you
ask us to correct it if it's wrong, out of date or incomplete
withdraw your consent to marketing at any time
ask us to delete your information, unless we need to keep it by law
Email [email protected]. We'll respond within 30 days. We may need to confirm your identity first, and if we can't meet a request, we'll explain why.
13Complaints
If you're unhappy with how we've handled your information, please contact us first at [email protected]. We'll look into it and respond within 30 days.
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
14Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make a significant change, we'll let you know by email or on the website.
