© Copyright 2026 Start and Succeed. All rights reserved.
PRIVACY | TERMS | COOKIES | CONTACT
When you can get your money back, and how to ask. No hoops, no fine print hiding in the fine print. Questions go to [email protected]
This policy explains when you can get a refund for something you've bought from Start and Succeed, and how to ask for one. It sits alongside our Terms & Conditions. If the two ever say something different, the Terms apply.
The short version: digital products aren't refundable if you change your mind. Coaching packages have a 7-day cooling-off period. If something we sell you doesn't work or isn't as described, you get your money back. Always.
Nothing in this policy takes away your rights under the Australian Consumer Law. Our services come with guarantees that can't be excluded. If there's a major problem with a product or service, for example it doesn't work, isn't as described or isn't delivered, you're entitled to a refund or a fix, whichever you choose. For minor problems, I'll fix it within a reasonable time.
| What you bought | Refund |
|---|---|
| Unmasked Identity Workshop and other digital products | No refunds for change of mind. Full refund if it has a major problem. |
| 1:1 coaching package | Full refund within 7 days of purchase if no sessions have been held. |
| Coaching sessions | Reschedule free with 48 hours' notice. Late cancellations and no-shows count as used. |
| Speaking engagements | Depends on how close to the event you cancel. See section 6. |
| Quiz, Insight Calls, podcast | Free, so nothing to refund. |
This covers the Unmasked Identity Workshop and any other digital product. You get instant access to the full content the moment you pay, so digital products aren't refundable if you change your mind.
You will get a full refund if:
Can't log in or something isn't loading? Email [email protected] first. It's usually a quick fix.
You can cancel a coaching package within 7 days of purchase for a full refund, as long as no sessions have been held.
Fees for sessions already held or booked aren't refundable. If you're on a payment plan, the remaining balance is still payable. If something's not working, talk to me. Most problems can be sorted out with an honest conversation.
If I end our coaching for any reason, or can't continue, I'll refund every unused, prepaid session. You'll never lose money because of me.
Your coaching agreement may set out different terms for your package. If it does, the agreement applies.
Speaking bookings are confirmed with a 50% deposit. If you cancel:
| When you cancel | What happens |
|---|---|
| More than 60 days before the event | Deposit refunded, less a 10% admin fee |
| 30 to 60 days before | Deposit kept |
| Less than 30 days before | Full fee payable |
Instead of cancelling, you can move the event to a new date within 12 months, subject to availability. If illness or an emergency stops me from attending, you choose: a new date or a full refund of everything you've paid.
Email [email protected] with:
I'll reply within 5 business days. Approved refunds go back to your original payment method through Stripe. Depending on your bank, it can take 5 to 10 business days to appear.
Email a refund requestOur prices are in US dollars (USD), and refunds are made in USD for the amount you paid. If your bank converted the payment from another currency, the amount you get back may differ slightly because of exchange rates. Any currency conversion or international transaction fees your bank charged aren't covered.
If you're unhappy with a purchase, please contact me before disputing the charge with your bank. It's faster for you, and it gives me the chance to put it right. Disputes raised without contacting me first may lead to your access to products being paused while the dispute is open.
Copyright 2026. Start and Succeed. A trading name of Kelly Cameron (ABN: 38 745 562 557). All Rights Reserved.